MagGas Medical Overview:

At MagGas Medical, we are dedicated to improving lives through compassionate and innovative respiratory care. As one of Ontario’s fastest-growing, locally owned providers of CPAP therapy and home oxygen solutions, we help patients breathe deep and rest easy, making a meaningful difference in their daily lives.

Founded in 1995, MagGas Medical has a long history of dedication to focused patient care and growth in the therapeutic fields of Home Oxygen and Sleep Therapy. With the desire to give our clients the best patient care possible, we intentionally create individual patient care plans and incorporate cutting edge respiratory equipment as part of our therapy. 

At MagGas Medical, you will join our fast growing ambitious, talented and energetic team to play an essential role in providing quality support and patient-centric care. With a strong focus on patient care and a proven track record of growth in the Home Oxygen and Sleep Therapy fields, MagGas Medical is committed to delivering exceptional support and advancing community respiratory care. As a valuable member of the team, you will play an integral role in continuing and building on the success of MagGas medical over the last 25+ years.

Position Overview:

MagGas Medical is seeking a skilled and detail-oriented Biomedical Equipment Technician to maintain, repair, and calibrate a wide range of medical equipment. In this role, you will be crucial in ensuring the safety and functionality of our equipment, contributing directly to the well-being of patients and the efficiency of healthcare operations.

Roles and Responsibilities:

• Provide support to patients on PAP therapy by troubleshooting common equipment issues and offering guidance over the phone or email.
• Respond to a high volume of incoming calls and voicemails, ensuring timely follow-up and resolution.
• Redirect patient inquiries appropriately across clinic locations, departments, or staff members.
• Perform administrative duties related to the Sleep Therapy department, including data entry, scheduling follow-ups, and organizing patient files.
• Monitor patient progress and therapy compliance through regular follow-ups, and escalate concerns when necessary.
• Maintain accurate and up-to-date records in Salesforce and other internal systems.
• Coordinate with ODSP, OWP, and insurance providers on behalf of patients to obtain necessary approvals or documentation.
• Clean and sanitize Sleep Therapy trial equipment to ensure safety and readiness for reuse.
• Collaborate with clinicians and team members to ensure continuity of care and support for all active patients.
• Review and assign patient resupply needs or inquiries to appropriate staff or departments.
• Identify and flag patients who require escalated clinical support or virtual appointments.

Qualifications / Requirements:

• Strong and effective communication skills and administrative skills

• Strong communication skills both written and verbally
• Experience with Quickbooks will be an asset
• Excellent organizational skills with attention to detail
• Ability to work independently with minimum supervision as well as part of a team

Job Details:

• Job Type: Full-time, Permanent, On-site
• Regular 8-hour shifts, Monday to Friday

Why join us:

• Benefits include:
  • Casual dress code
  • A state-of-the-art office location and exciting working environment
  • Discounted or free food and refreshments
  • Company events
  • Extended health care
  • On-site parking
  • Performance-based bonus opportunities